Privacy policy

Information we use

We use your sign-in identifier, name, email, company and role to provide access to your workspace. You and your service team may enter property addresses, equipment details and serial numbers, inspection findings, water-test results, maintenance and warranty records, photos, manuals and other uploaded documents.

Chat messages and selected equipment records are processed when you use the assistant. Technical request information and usage counters support security, troubleshooting and service limits.

Why we use it and who receives it

We use this information to maintain home care records, provide reports and equipment guidance, manage company access and support service booking. Authorized staff in your service company can access records within their assigned permissions.

Supabase verifies email sign-in codes, and Resend delivers those emails using your email address. Home Care Pro stores a hashed session identifier in its database and a secure browser cookie; email sessions expire after eight hours. Existing accounts must verify both their current sign-in and email before linking. OpenAI provides ChatGPT sign-in, hosting services and AI processing; Cloudflare provides hosting and data storage infrastructure. When you request AI assistance, relevant messages, records, selected photos or uploaded manuals may be sent to OpenAI. Avoid uploading unrelated personal information. AI processing is optional; technicians must review suggestions.

When you confirm an in-app booking, we send your contact details, property owner’s email, service address, selected services and time, and visit notes to your service company through Workiz. We save the booking reference and submission result in Home Care Pro. Existing booking links may also open Workiz directly. Workiz processes this information under its privacy practices. The AI assistant does not itself create or confirm appointments. When authorized staff sync a reviewed audit, its scores, findings, measurements and evidence summary are added to the selected Workiz job, along with a protected report link. Photos remain in Home Care Pro unless staff separately upload photos or a report to Workiz.

We do not sell your personal information or use it for third-party advertising. Information may also be disclosed where required by law.

Storage and retention

Records are retained while needed to provide your account and home care history. Data may be processed outside your province or country by our service providers. We use HTTPS and account and company access controls; no system guarantees absolute security.

On a verified deletion request, we delete your Home Care Pro account and associated personal data within 30 days, except records legally required to be retained. We will explain any such exception and the applicable retention period. Your service company may separately hold service records under its own obligations.

Your choices and contact

Contact garrett@cleanairatlantic.ca to request access, correction or deletion of your information, or ask a privacy question.

Request account and data deletion

Garrett Hanson is responsible for privacy at Home Care Pro and can be reached at the email above. You may withdraw consent to optional processing, such as AI assistance, at any time; some features may then be unavailable. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada at priv.gc.ca.

Some of our service providers store or process information in the United States and other countries, where it may be accessible to authorities under local law. If a breach of security safeguards creates a real risk of significant harm, we will notify affected individuals and the Privacy Commissioner as required by law.

Deleting Home Care Pro does not delete your separate ChatGPT or Workiz account. Uninstalling the app does not delete your account or saved records.